Refund Policy

1. DAMAGED PRODUCT

If a customer receives a damaged or tampered product, the issue must be reported within 48 hours from the date of delivery by emailing us at:

Email: shopify@tharpure.com,  info@tharpure.com
The following details are required:

• Order Number
• Invoice copy/image
• Clear image of outer packaging
• Product images
• Proper unboxing video

After verification and internal review, the affected product may be replaced or appropriate assistance may be provided.

In case of orders containing multiple products, only the affected item shall be eligible for replacement/review.

Our support team shall make reasonable efforts to respond within 24–48 business hours.

2. MISSING PRODUCT

If any product is found missing from the delivered order, customers must notify us within 48 hours of delivery.

Customers are required to share:

• Order Number
• Invoice copy/image
• Outer packaging image
• Images of opened package
• Unboxing video clearly showing all received items
  
  

Refund requests for missing products may not be accepted. However, after verification, the missing product may be re-shipped or appropriate resolution may be provided.

3. PRODUCT QUALITY / SPOILAGE CONCERNS

If a customer experiences spoilage or product quality concerns, the matter must be reported within 48 hours of delivery.

Customers are requested to share:

• Order Number
• Packaging/Manufacturing details
• Clear images/videos of the product
  
  

As our products are natural, preservative-free and traditionally prepared, slight variations in:

• taste,
• texture,
• aroma,
• colour,
  
  

may naturally occur between batches and shall not automatically be considered a defect.

Each concern shall be reviewed carefully and genuine cases shall be resolved appropriately after verification and due diligence.

4. REFUND / REPLACEMENT REVIEW

All refund, replacement or resolution requests are subject to internal review and verification by the Tharpure support team.

Tharpure reserves the right to reject claims in cases involving:

• incomplete information,
• absence of required evidence,
• delayed reporting,
• misuse or fraudulent claims.
  
  

Approved refunds, wherever applicable, shall generally be processed within 7–10 business days.

5. NON-RETURNABLE PRODUCTS

For hygiene and safety reasons, the following products/categories may not be eligible for return unless received damaged or defective:

• opened consumable products,
• used products,
• products without original packaging,
• promotional/free items.

6. CUSTOMER SUPPORT

For any assistance relating to orders, returns, replacements or refunds, customers may contact:

Email: shopify@tharpure.com, info@tharpure.com

Website: www.tharpure.com

Our team shall make reasonable efforts to provide assistance and resolution in a fair and transparent manner.

7. PRODUCT AVAILABILITY & STOCK LIMITATION

All products displayed on the website are subject to availability.

While Tharpure makes reasonable efforts to maintain accurate inventory and stock information, certain products may occasionally become unavailable or out of stock due to high demand, technical issues, inventory mismatches or operational limitations even after an order has been placed.

In such cases, Tharpure reserves the right to:

• cancel the affected order/item,
• place the order on hold,
• offer replacement/substitute products (where applicable),
• or provide store credit/refund/replacement support as deemed appropriate.

Customers shall be notified through registered email, phone number or other available communication channels regarding such unavailability.

Tharpure shall not be held liable for any indirect loss, inconvenience or delay arising due to temporary stock unavailability.